By creating an account or using Roomline, you agree to these terms and to the Privacy policy. If you use Roomline for a company, you agree for that company and confirm you can bind it.
What Roomline is
Roomline is software for keeping property records: properties, rooms, tenants, agreements, rent, utilities, files, repairs, and condition records. Roomline is not a landlord, property manager, real estate broker, or law firm, and it does not give legal, tax, or financial advice. Roomline does not collect rent, hold deposits, or move money; recording a payment only notes money you received elsewhere.
What Roomline works out for you — due dates, late days, notice reminders, deposit statements — comes from what you entered and is for planning. It isn’t legal notice and doesn’t tell you what the law where your property is allows or requires, which differs by state and city. Check those rules yourself.
Your account
Keep your sign-in details private and tell us at [email protected] if you think someone else has used your account. You are responsible for activity in your account, including by anyone you share access with and by AI assistants you connect.
Trials, subscriptions, and cancellation
A new account starts a 45-day free trial when it signs up. Where card checkout is available, starting the trial asks for a card and the plan it turns into; nothing is charged before the trial ends, and if you cancel before then nothing is charged at all. Each account gets one trial, plus any referral months below. Without a plan after the trial, choose one to add properties, bedrooms, workspaces or files. Your existing records remain available to view, edit, export and remove. Nothing is charged unless you subscribe. Checkout states the date of your first charge before you agree to it. Your plan is a subscription that renews automatically: it is charged the plan price shown before checkout on the date shown there, then again every month or year, depending on the billing period you chose, until you cancel.
Before checkout we show you these terms — the price, how often you’re charged, the date of the first charge, and how to cancel — and you agree to them by ticking a box. We keep a record of that agreement. When a subscription starts in its trial we email you the same terms, and before the first charge you’ll get a reminder of the date and the amount.
The founding offer is closed to new participants. Existing founding landlords keep Pro at $6 a month, or half the yearly price, for as long as they keep their Roomline account, including if they cancel and subscribe again. Price changes don’t apply to that discount.
Referrals: someone who joins with your link gets 15 more trial days. When they set up their first property, you get a month, at once. During your trial, 30 more days (up to 180 in all). After it, without an active paid plan, a new 30-day trial. On a paid plan, a credit of one month of your plan off your next bill. Up to 12 a year. A referral to yourself doesn’t count.
Cancel online any time in Settings → Billing → Cancel trial (or Cancel subscription), and confirm on the page that opens. Cancel before the trial ends and you’re not charged. Otherwise cancellation takes effect at the end of the current billing period, you keep access until then, and nothing more is charged. Payments are not refunded for partial periods, except where the law requires it. You can switch plans in Settings → Billing → Manage subscription; upgrades are charged the prorated difference right away, and downgrades take effect at the next renewal.
Existing Free accounts receive at least 30 days of notice in the app before a paid plan is required for growth. Any longer existing trial is preserved. The notice does not subscribe you or authorize a charge. Existing paid subscriptions retain their current prices and any agreed founding discount.
We may change plan prices. We will tell you by email at least 30 days before a new price applies to you, and it will only apply from your next renewal after that notice. Prices exclude taxes where taxes apply.
Plan limits
Roomline: Unlimited properties, Unlimited spaces (rooms, units or offices), 25 GB. Subscriptions started on Starter or Pro keep that plan: Starter: 3 properties, 15 spaces (rooms, units or offices), 5 GB. Pro: 10 properties, 50 spaces (rooms, units or offices), 10 GB. The trial has Pro’s limits. One subscription covers all workspaces owned by the same account; property, bedroom, storage and team limits are shared. Lease drafting is included without a per-draft fee. Outside services and provider fees are separate.
Each plan includes a number of properties and of active units or bedrooms, as described on the pricing page. If you are over a limit, your existing records stay available and editable, but you cannot add more until you remove some or change plans. Roomline never moves you to a more expensive plan without your action.
Your records and your tenants’ information
You own the records and files you add. You give Roomline permission to store, process, and display them only to run the service for you, as described in the Privacy policy. We do not sell them.
Only add information you are allowed to keep. When you add information about tenants, applicants, or other people, you confirm that you have the right to, and that you have given any notice and obtained any consent the law requires, for it to be kept in Roomline and processed by Roomline and its service providers, including the AI model providers described in the Privacy policy. Roomline processes that information on your behalf, as your service provider, only to provide Roomline to you. We do not sell it or share it for advertising.
Requests from tenants or others about their own information, such as to see, correct, or delete it, are yours to answer; if one reaches us, we will pass it on and help you respond. You are responsible for how you use Roomline in your rental business, including following fair housing, landlord–tenant, privacy, and tax laws where your properties are. Privacy laws such as the California Consumer Privacy Act may come to apply to you as your business grows.
We share that information only with the providers named in the Privacy policy, and only to run the features you use. When you use AI suggestions, for example, the text of a lease or bill — which can include tenants’ names, rent, and dates — goes to our AI provider to be read, and is not stored by Roomline.
AI suggestions and assistants
AI features suggest things, such as the room a repair belongs to or the terms read from a lease. Suggestions can be wrong. Check them before relying on them; they are not legal, tax, or financial advice. AI assistants you connect act on your instructions with the access you grant them.
When you use an AI feature, what it reads, which can include your tenants’ and applicants’ information, is sent through OpenRouter to an AI model provider, as the Privacy policy describes. Use AI features only with information you are allowed to share this way, or turn them off in Settings.
Dates, deadlines, and reminders
Roomline calculates dates such as notice reminders from what is on each agreement: a notice reminder is the end date less the notice period you enter, read from your lease, or, until you confirm one, a default that Roomline marks as assumed. These dates are reminders for planning, not legal deadlines. Notice rules vary by state, city, type of tenancy, and lease, so check your lease and local law before relying on a date. You are responsible for giving any notice your agreement or the law requires, on time and in the required form. Roomline does not serve notice for you.
Acceptable use
Do not use Roomline to break the law, to discriminate against applicants or tenants, to store information you have no right to hold, to harass anyone, or to interfere with the service or other accounts. Do not try to reach data that is not yours, probe or overload the service, or resell it without our written agreement.
Other services
Roomline relies on providers such as Stripe for payments, Plaid for bank connections, and OpenRouter for AI suggestions. Using those features also means agreeing to their terms. We are not responsible for services we do not run.
Changes to Roomline and to these terms
We improve Roomline over time and may change or remove features. If we change these terms in a way that matters, we will email you or tell you in the app before the change takes effect. Continuing to use Roomline after that means you accept the new terms.
Ending your account
You can stop using Roomline and ask us to delete your account at any time; see Retention and deletion. Export anything you want to keep first. We may suspend or close an account that breaks these terms or leaves invoices unpaid, and will tell you why unless the law or safety prevents it.
No warranty
Roomline is provided “as is” and “as available”. As far as the law allows, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We work to keep Roomline available and your records safe, but we do not promise it will be uninterrupted or error-free. Keep your own copies of important documents.
Limitation of liability
As far as the law allows, Roomline is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, rent, or data. Our total liability for any claim about Roomline is limited to the amount you paid us in the 12 months before the claim. Some places do not allow these limits, so they may not all apply to you.
Your responsibility for claims
If someone brings a claim against Roomline because of records you added or how you used Roomline in your rental business, you agree to cover the reasonable costs of that claim, as far as the law allows.
Contact
Questions about these terms? Email [email protected]
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